Refund policy

We take great pride in delivering high-quality frozen meals using fresh, healthy ingredients and eco-friendly packaging. Because our meals are perishable, we do not accept returns once the product has been delivered. However, your satisfaction is important to us.

Refund Eligibility
You may request a refund or replacement under the following conditions:

• Your meals arrived damaged, spoiled, or in an unsafe condition.
• There was a delivery error (e.g. incorrect items or missing meals).
• Your order was not delivered due to our error.

To request a refund or replacement:

1. Contact us within 24 hours of receiving your order.
2. Provide a clear photo of the issue (e.g. damaged packaging, incorrect item).
3. Include your order number and a brief description of the problem.

Non-Refundable Situations

• Taste preferences.
• Missed delivery due to customer unavailability or incorrect delivery details.
• Failure to store meals properly after delivery.

Refund Process
Once your request is reviewed and approved, we will either:

• Offer a credit for your next order,
• Send a replacement meal,
• Or process a refund to your original payment method.

We’re committed to ensuring every customer has a great experience. If something isn’t right, reach out—we’re here to help.

Contact Us
Please email us at: contact@fireth.com